sysCARE™ Technical Support
Our sysCARE™ support service has earned a reputation for exceptional reliability and value. Subscribers benefit from less system downtime, lower capital and operational costs. Result - happier clients!
Telephone Support
We resolve on average 80% percent of problems remotely, often through a single phone call. Our technicians will talk you through the problem and explain – in plain English – how to solve it. With our advanced technology our technicians can also take control of your PC and resolve things directly for you.
So if your main requirement is for someone at the other end of the phone to turn to when there's a problem as well as monitoring your servers and network 24/7, sysCARE™ Helpdesk is the service for you. It includes a basic service level agreement (SLA) and a six-monthly review meeting. Users have unlimited access to our technicians during standard office hours by dedicated phone line, by email, or online through the sysCARE™ website.
On-site Support
In addition to a Helpdesk requirement some organisations may wish to be able to call on a technician to visit your premises without incurring additional charges.
sysCARE™ Professional subscribers have a monthly allowance of on-site support hours, and the service level agreement is extended to cover on-site work. We'll visit you for quarterly review meetings, and you'll have direct access to your own Account Manager.
We offer a choice of service levels depending on your needs. sysCARE™ Helpdesk provides unlimited support during normal office hours by phone, email or online whenever you need it, while sysCARE™ Professional also provides for site visits. sysCARE™ Enterprise is designed for our larger clients with more sophisticated needs.
For more information please download our datasheet